Payments

Credit Cards & Debit Cards

We accept VISA, MASTERCARD, AMERICAN EXPRESS and China Union Pay Credit Cards issued in the UAE and we accept Debit cards of all banks issued in the UAE. By providing us with your Credit or Debit card details you authorize us to charge your Credit or Debit Card for the entire amount of your purchases on the Website.

victor and jane is committed to provide you a safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure

All Credit card and Debit card payments on victor and jane are processed through secure and trusted payment gateways managed by leading banks and payment gateway service providers. victor and jane uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.

victor and jane does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.

Cash On Delivery (COD)

You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to AED 10000.

COD Charges:

Cash On Delivery (COD) charge is calculated on cart/checkout page based on the Order value.

Order Value = (Excluding COD charges, Shipping charges, Value reduced after application of coupons or any other offer).

Placing a Cash-on-Delivery (COD) Order

1. When prompted to choose a Payment Option, select ‘Pay By Cash-on-Delivery’
2. Our Customer Care team will call you to verify the details.
3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.
4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.
5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the victor and jane representative.

Please do refer to victor and jane Return and Cancellation Policy for understanding detailed terms in relation refunds related to COD charges.

Refund of Payment

For refund of payments made using a Credit Card, Debit Card, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.

If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order). Payments made through DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.

Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition and have been accepted by us after our quality check). Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice.