Return & Exchange Policy

Easy Return & Exchange Policy

At victor and jane, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on victor and jane:

Products	Policy
Clothes, Footwear and Mom’s & Maternity	Return/Exchange will be same as product detail pages*
Birthday	2 Days from Delivery Date
Other Products except products mentioned below	7 Days from Delivery Date
Health & Baby Care	No Returns Accepted
Baby Pacifiers
Medical care
Cleaners & Detergents
Mosquito Repellents & Care
Teethers & Soothers
Inner Wear & Thermals
GiftCertificate
Maternity Lingerie
Shapewear
Maternity Personal Care
Make Up & Cosmetics
Kids Food & Nutritional Supplements
Baby Diapers
Baby Wipes
Cloth Diapers/Nappies
Diaper Rash Cream
Feeding Bottle
Breast Feeding
Baby Food & Infant Formula
Maternity Accessories
Grooming
Fun and Learn CD/ DVD/ Movies
Protection face mask and gear
All products from FUNKO Brand
Maternity Lingerie & Shapewear products from Brand Mums & Bumps
Health & nutrition
Feminine Hygiene & Intimate Care
Bath & Shower Essentials
Body care
Eyes & Eye Care
Hands & Feet Care
Kits & Gift Sets
Face & Facial Care
Lip & Lip Care
Sun Protection
Soaps, Shampoos & Body Wash
Baby Creams & Ointments
Lotions, Oils & Powders
Oral Care
Combo
Baby gift set
Kids gift set
Stationery
Subscription
Comics & Graphics Novels
Books with Sticker
Hobby & Slam Books
Tag Books
Books with Music
Puzzle Book
Knowledge Book
Read and Learn
Colouring Book
Story Book
Activity Book
All products from SUAVINEX brand
All products from Twinkle Hands brand
PC Games & Gaming Consoles
Hair Care & Styling, Belly Care
Nails
Make-Up Accessories
Tools, Brushes and Applicators
Perfumes
Travel Minis
Deodorants
Personalized Products
Ride-ons & Scooters	B. No Return Accepted post installation.
Tricycles, Bicycles and go cart
Indoor & Outdoor play equipment
Dolls and Dollhouses
Baby Furniture
Kids Furniture
Storage & Organization
Strollers & Travel systems

Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.

Please return your purchase in its original packaging and condition, with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, victor and jane shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have To be returned, as they have been purchased as part of a group.

How does Returns work?

Go to Order History page and click on the order number for which you want to raise a return request.

Click on the Return link next to the product you would like to return.

Follow the screens, fill in the required details and submit the request.

Our delivery team will collect the package from your doorstep.

EzReturns Reverse Pick up availability at your location,can be checked while placing a request within the Order History section.

CHOOSE YOUR DELIVERY LOCATION

Delivery options and delivery timelines may vary for different locations

Select Location on Map

You can check the status of your return request under Manage Returns  section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

How does Exchange works?

At victor and jane, you may request for product Exchange for any valid reason within the specified timeline.

Please follow the steps below to place an Exchange request :

1. Login and visit your ‘Order History’ page and select the order from which you wish to Exchange product(s). Upon selection, in the ‘Order Details’ page, click on the ‘Exchange’ button next to the product.
2. Select Reason/ Sub- Reason for Exchange.
3. Select the new Size for Exchange.
4. In case of Damage/Defect, please add old product images.
5. A new Order ID for Exchange will be created.

Refunds

Refund will be initiated once the return pickup is complete. The refund would be available to use once the quality check is completed at our facility. The mode of refund may depend on the mode of payment used at the time of placing the order.

1. The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your victor and jane Cash Refund Account. Please note that the Shipping charges,Cross Border Charges and COD charges are non-refundable.
2. Once the refund amount is in your victor and jane Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
3. In order to get the cash refund back to your bank account, please follow below steps:
   • Go to Cash Refund page under Cash in My Account
   • Click on ‘Refund Amount Back To Me’ button.
4. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. victor and jane will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
5. Loyalty Cash used during payment will be credited back to your loyalty cash account.
6. Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
7. If the payment was done using Gift Certificate then the amount will be Credited back to respective Gift Certificate.
8. In cases where further the quality check victor and jane refuses to take the product or product is not returned and the money has been refunded to you already, victor and jane holds the right to deduct the concerned amount from victor and jane Cash Refund and loyalty cash account depending on the mode of the payment of the product.