Return and Replacement

Easy Return Policy:

• Eligibility for Return: You may return your items within 14 days from the date of delivery for a refund.
• Condition of Items: To be eligible for a return, the items must be unused, in their original condition, and in the original packaging. Please ensure that all tags are intact.

Important Note:

• 15 AED return charge will apply for any product returns.
• If an incorrect product is handed over to our courier service partner, Victor & Jane is not responsible for any loss, damage, or theft that may occur during transit or otherwise.
• If any products from an order placed using a coupon or offer are returned, the coupon code or offer will no longer apply, and its value will not be included in the refund.
• If any product returned are part of a free offer (e.g., Buy 2 Get 1 Free or Buy 1 Get 1 Free), all items related to that offer must be returned, as they were purchased as a group.

How does Returns work?

• Go to Order History page and click on the order number for which you want to raise a return request.
• Click on the Return link next to the product you would like to return.
• Follow the screens, fill in the required details and submit the request.
• Our delivery team will collect the package from your doorstep.
• Easy Returns Reverse Pick up availability at your location, can be checked while placing a request within the Order History section.

Choose Your Delivery Location:

Delivery options and delivery timelines may vary for different locations. You can check the status of your return request under Manage Returns section. Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff, we will initiate the refund process.

Please refer our Refunds section for more details.

Refunds:

Refund will be initiated once the return pickup is complete. The refund would be available to use once the quality check is completed at our facility. The mode of refund may depend on the mode of payment used at the time of placing the order.

• In order to get the cash refund back to your bank account, please follow below steps:
• Go to Cash Refund page under Cash in My Account.
• Click on ‘Refund Amount Back to Me’ button.
• If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. victor and jane will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.

No Replacement Policy: 

Unfortunately, we do not offer replacements for any items. Once a purchase is made, it is final, and no exchanges will be processed.