Terms of service

Victor & Jane - Terms and Conditions

Welcome to Victor & Jane. These terms and conditions govern your use of our website and the purchase of our products. By accessing or using our site, you agree to comply with these terms. Please read them carefully before making any purchases.

1. General Information
   Victor & Jane is an online retailer and wholesaler specializing in children's clothing. Our products are designed and curated to ensure quality, style, and comfort for kids of all ages.
2. Ordering
   By placing an order on our website, you agree to provide accurate and up-to-date information. Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion. Upon order confirmation, you will receive an email with your order details and estimated delivery date.
3. Pricing
   All prices displayed on our website are in AED and inclusive of VAT. We strive to ensure that pricing is accurate, but reserve the right to correct any pricing errors at any time. Promotional offers and discounts are subject to specific terms and may be limited to a certain period.
4. Payment
   We accept various payment methods, including major credit cards, debit cards, and bank transfers. Full payment is required at the time of purchase. All transactions are secure, and your payment details are handled with the highest level of encryption and data security.
5. Shipping Policy
   Delivery Timeline: We offer 2-day delivery for all orders. However, delivery times may vary slightly depending on location and external factors.
   Shipping Charges: For orders under 100 AED, a flat shipping fee of 10 AED will apply. Orders above 100 AED qualify for free shipping.
   You will receive tracking details once your order is dispatched.
6. Return & Refund Policy
   No Replacements: We do not offer product replacements.
   Refund Eligibility: Items may be returned for a full refund within 2 weeks from the date of delivery, provided they are unused, undamaged, and in their original packaging.
   Refund Process: Once we receive and inspect the returned item, your refund will be processed within 7 business days. The amount will be refunded to your original payment method.
   Non-Returnable Items: Items marked as final sale or clearance are not eligible for return or refund.
7. Product Availability
   All products listed on our website are subject to availability. We make every effort to keep our inventory updated, but in the case of any discrepancies, we reserve the right to inform you of any delays or cancellations.
8. Intellectual Property
   All content on the Victor & Jane website, including but not limited to images, logos, text, and designs, is the property of Victor & Jane and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of our content is prohibited.
9. Limitation of Liability
   Victor & Jane will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our maximum liability is limited to the total value of the product(s) purchased.
10. Governing Law - (United Arab Emirates)
    These terms and conditions shall be governed by and construed in accordance with the laws of [Your Country/Region], without regard to its conflict of law principles. Any disputes arising from these terms or your use of the website will be resolved in the courts of [Your Country/Region].
11. Changes to Terms and Conditions
    Victor & Jane reserves the right to modify or update these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.